Ds Services Of America

dispensers not working water cooler un reliable constantly have reset leave unplugged then shut valve shuts off because it detects a little water on the ground, the design that it stores up to 6 gallons of water which insufficient to a business that holds 100 employees just terrible customer service.

Today was the sixth time, Alhambra promised to pick up the dispenser and water bottles and failed to show up. Six times you made an appointment with us and six times you failed to come to the store to pick up your items.

Six times you did not call to cancel.

We have been trying to cancel this contract for a year because of ongoing problems with your service.

Tell me when you want to pick up your dispenser. And please do not make a seventh appointment with us which you do not intend to keep.

Had this account almost 20 years. Haven't had water service in almost 2 years.

Company sent my account to collection agency.

After several attempt to contact customer service no one will discuss and assist. What can be done?

There refusing to get back to me they wont deliver to me yet

They wont deliver service after they took over mountain valley customers there and said they would o have proof also

A lot of under hand in the account payable department half of the people they hire don't know nothing about account payable they aren't a team player in this department

ZERO stars. I started with Sierra Spring Water in 2003, then DS bought up practically ALL the water distributors and we ended up with them.

Everything was OK until about 4 months ago and it all went to *** They handed over our account from a wonderful delivery guy to a complete moron who showed up when he felt like it. I called and complained for a month but nothing happened. I complained to the local route manager, Martinez, CA, about the idiot delivery guy and she said to me, "then you should just close your account." How many businesses out there can afford to FIRE THEIR CUSTOMERS? OMG!

I have since found a fantastic, reliable company.

DS waters will go down if they continue to conduct business in this fashion. It's only a matter of time.

From day one, they took my payment and not only did NOT deliver water to me, THEY REFUSED TO COME!! I live in Williamsburg in a nice secure building with a doorman who would hold the door for them as they enter.

What was the issue? Sheer incompetence!

Mike, the distribution Manager at the Bronx location is as unprofessional and incompetent as the “Con Men” that work for this company! AVOID AVOID AVOID the Con!!

We signed up for water delivery services with DS services via. Costco.

Since last week we have been promised water delivery 5 times and still not water yet. The customer service agent always promises for delivery but water doesn't get delivered. This is the 2nd time this happened this year.

DS Services has lack of coordination on water delivery schedules and water doesn't get delivered on time. I don't understand why Costco advertises DS services on their website.

I am posting this review because after contacting the Presidents Office of DS Services, I finally got some ......WATER!! Unbelievable.

And a *** call to make sure that I did. Thank you Elise!!

So.... to summarize...

If you are able to get to the “executive offices” of DS services, you may actually get your delivery and be able to enjoy what you’re paying for.

Going forward with them, I’ll keep you posted and let you know if /and when it goes South. Fingers crossed!

(I sent this to their help desk after waiting for someone to answer the phone for 20 minutes) I have used you guy for about a year now. Everything way great until I moved.

I retuned the cooler until I got settled and then I ordered an aqua coffee cooler. Somehow your phone people instead of having it delivered to my new address it was some fricken address in Houston, I live in Dallas. The delivery guy was on point so props for him. He called a few days before to schedule what time worked when I would be home.

Once he showed at wrong address, we figured out they screwed up address. So ok people make mistakes. So, days went by no one called me to figure out how to fix this. So now I must call.

Strike 2. They updated the address to the correct address this time. Also schedule a day to deliver the new cooler and water. The 30th of April went and gone and no cooler.

So next day I go to call and log into my account they finally show up for delivery on Tuesday the 7th. Strike 3. As I looked it over the order yet again was incorrect. It was for cooler coffeemaker plus almost $50 worth of coffee every month.

Strike 4. I only wanted the cooler no coffee. Also, there was scheduled 2 coolers to be delivered. So, I had to call to get fixed.

So finally, everything looked good but some the weekend and Monday and no one called to let me know when it would be dropped off. I mean am I supposed to sit around all day and take off work to wait for someone to show up, if they show up? So, since I didn’t hear from anyone, I assumed no one was coming. They did try to deliver and thankfully someone was home but apparently the cooler was not working, and they took it back but left the water.

Strike I don’t know I lost count! So now I am home no idea where e the cooler is or why its not here. I assume it wasn’t working. Also no one still has contacted me to let me know it was not working or when it will be attempted deliver again?

What the *** happened? I mean this is not rocket science.

It takes an order and be courteous and communicate with your customer’s. frankly if I wasn’t an already existing customer, I would have walked away already plus there doesn’t seem to be anyone else around here you are all under DS services as an affiliate.

I called to order water delivery and gave the customer service rep my credit card information. He then started telling me about additional fees. Gas fee, bottle fee etc. I decided it didn't want the service and asked him to cancel the service (all in the same call)

The following wee water was dropped in my driveway and my credit card was charged. I had to call six times asking for a refund. They process the refund but sent it back in 3 small amounts one small amount credited to my credit card. One small about sent by check in the mail and I'm assured that another small amount will be credited to my card.

Its been over a month 6 calls, a credit, and a check. They still owe me a small about they assure will be credited to my card. (we will see)

Please tell me why? Why was the order processed when I clearly told the rep that I did not want service? After discovering that the order was submitted anyway, why couldn’t DS Service simply refund the full amount? Why did it take 6 phone calls and 3 refunds to clear up the matter?

btw... I happened to be home the day the driver picked up the water. He was very nice and explained. “Oh, this happens all the time.”

I called an inquired about delivery service. Gave the customer service rep my credit card info but then he continued to explain all of the fees.

I asked him to cancel. "Do not deliver water to my home!"

They deliver water the following week and charged my card.

It took 6 phone calls and rather than send one refund for the full amount they credited my card in two small refunds 4 weeks apart and sent one small check.

My advice... never order delivery service from DS Services!

This company bought the company I worked for, where I could easily support my family. They cut my pay so much, that soon became impossible.

Finding a new job like my old one also was impossible.

They left me out in the cold, then destroyed the company they bought. So, it was all for naught in the end.